1. Course Access and Payment

1.1. Course Duration and Payment Plans
1.1.1. Courses, certificates, and diplomas are based on one-time, yearly, half-yearly, quarterly, and monthly payments. Access to course content will be provided for the duration of the payment made.
1.1.2. Users who pay for a full year or a one-time fee will have access to the full course content.
1.1.3. Users who pay half-yearly, quarterly, or monthly fees will receive access to course content according to the drip schedule defined in our LMS.
1.1.4. Short courses are offered on a yearly fee basis, granting access for one year.

1.2. Renewal
1.2.1. Renewal is not automatic. Users must renew their access manually. We will send a reminder before the renewal date.

1.3. Payment and Currency
1.3.1. Pakistani nationals residing in Pakistan will pay fees in Pakistani Rupees (PKR).
1.3.2. Users residing outside Pakistan will pay fees in USD. We verify the user's country of residence based on at least 6 months spent in that country in a calendar year.
2. Free Trial

2.1. A free trial of our demo courses is available for 7 days. If not converted to a paid membership during the trial period, your access to the portal will expire after 7 days.

3. Account and ID

3.1. Account Sharing
3.1.1. Sharing of accounts is not allowed. Each member is assigned a unique ID. Al Nafi and EduQual certificates will only be issued to the member whose ID is registered with the system.

3.2. Changes to Account Information
3.2.1. Once registered, the username and email address cannot be changed.

3.3. Course Transfer
3.3.1. Once purchased, an individual or short course cannot be transferred to another course. However, users can upgrade their membership to enroll in a diploma or certificate program.

4. Certificates

4.1. Issuance of Certificates
4.1.1. Upon successful completion, a certificate of completion will be issued for all courses, certificates, and diplomas. These certificates are verifiable.

4.2. Guidance and Support
4.2.1. Our Customer Success Team offers guidance on course selection and career direction. Besides the free 7-day trial, one-on-one consultations with a Customer Success Manager are available. Members are also encouraged to watch the recorded videos available on our portal.

5. Monitoring and Violations

5.2.1. Monitoring Compliance

Our Machine Learning Monitoring System is designed to ensure compliance with our Terms and Conditions. The system actively monitors user activities to detect any violations of the established rules. This includes, but is not limited to, misuse of platform features, fraudulent activities, unauthorized access attempts, and any other behaviors that go against the agreed guidelines.

5.2.2. Consequences of Violations

Anyone found violating the Terms and Conditions via the Machine Learning Monitoring System will face a 12-month ban from the platform. This ban will restrict access to all services and features associated with the account.

5.3.3. Violation Review Process

Once a violation is detected, the account will be flagged for review. The user will be notified of the violation, and they will have the opportunity to appeal the decision within a defined period. If the violation is confirmed after review, the 12-month ban will be enforced.

5.4.4. Appeals Process

Users who feel their account was wrongfully flagged may submit an appeal to our support team. All appeals will be reviewed, and a final decision will be made based on the evidence available. Please ensure that all required documentation is provided when submitting an appeal for faster resolution.

5.5.5. Reinstatement Post-Ban

Once the 12-month ban has been completed, users will be eligible to regain access to the platform. However, repeated violations will result in permanent suspension.

Terms and Conditions for EduQual Diplomas

6. Eligibility and Content

6.1. No Formal Prerequisite
6.1.1. No formal prerequisites are required to study any EduQual diploma level.
6.1.2. Higher-level diplomas include all content from lower-level diplomas. For example, a Level 5 diploma includes Level 3 and 4 content, and a Level 6 diploma includes Levels 3, 4, and 5 content.

7. EduQual Diploma Registration Fee

7.1. Payments should be made in GBP, and learners must consult the current currency conversion rate to determine the amount in their local currency.

8. Access to Course Content

8.1. Level 5 and Level 6 Diplomas
8.1.1. If you pay for the full 12-month fee, you will receive additional access:
8.1.1.1. Level 5: 3 extra months (total 15 months).
8.1.1.2. Level 6: 6 extra months (total 18 months).
8.1.2. For other payment plans (half-yearly, quarterly, monthly), the additional access will be provided once 12 months' payments are made.

8.2. Level 3 and Level 4 Diplomas
8.2.1. Access is limited to 12 months. Extensions are granted if delays are caused by us.

9. Assessment Guidelines for EduQual Diplomas

9.1. Exam Duration and Registration
9.1.1. Exams must be completed within the maximum time allotted to the respective diploma level.

• Level 3 Diploma: Exam access is available for 12 months from the date of enrollment.

• Level 4 Diploma: Exam access is available for 12 months from the date of enrollment.

• Level 5 Diploma: Exam access is available for 15 months from the date of enrollment.

• Level 6 Diploma: Exam access is available for 18 months from the date of enrollment.

1. If any course access is suspended due to non-payment, the exam access timeline will not be extended. Learners must renew their diploma subscription, subject to applicable terms, to complete their exams.
   
    
2. If a student fails the exam, they will need to pay the Diploma Registration Fee of 100 GBP to retake the exam.
    

10.2. Option to Take Exams for Lower Levels
10.2.1. Students enrolled in a higher-level EduQual diploma have the option to take exams at a lower level. This is optional and does not affect the eligibility for receiving the higher-level diploma. For instance, a Level 4 student may choose to sit for the Level 3 exam. However, they will need to pay the registration fee for the Level 3 exam in order to receive the Level 4 diploma certificate.

10.3. Submission and Integrity
10.3.1. All coursework and assessments must be submitted on time and meet the required standards. Academic integrity guidelines must be followed to avoid plagiarism and misconduct.

10.4. Assessment Formats
10.4.1. The exam for the EduQual diploma is divided into two parts: the Multiple-Choice Questions (MCQs) and the Oral Examination.

10.4.2. Multiple-Choice Questions (MCQs)

Upon payment of the diploma registration fee, students will be given access to a set of MCQs. These questions are designed to assess the student’s understanding of the core concepts covered in the course. The MCQs will be available for a period of 12 months, during which students are expected to complete them. To move forward in the examination process, students must achieve a 100% score on the MCQs. This part serves as the foundation for the next exam stage and plays a critical role in determining readiness for the oral exam.

10.4.3. Oral Examination

Once a student has successfully completed the MCQs with a 100% score and has fulfilled the requirement of completing at least 85% of the coursework, they will be assigned an oral examination topic. The oral exam assesses the student's ability to articulate and discuss the material in a structured and detailed manner. It serves to evaluate both the depth of their knowledge and their communication skills. Successful completion of both the MCQs and the oral exam leads to the award of the diploma.

10.5. Grading
10.5.1. MCQs and oral exams each carry 50% weight in your final grade.

11. Transfer Policy

11.1. Course Transfers
11.1.1. Transfers are only possible in our Advanced Certificates. You can transfer from a lower-level diploma to a higher-level diploma by paying the difference in fees.

11.2. Transfer from Certificates to Diplomas
11.2.1 If you initially select to enroll in the Certificate and later decide to switch to the EduQual Diploma Program:

1. You must pay the Fee difference.

For example, if you are currently enrolled in the Certificate in DevOps program and decide to transfer to the EduQual Diploma in DevOps, the amount already paid for the certificate program will be credited, and you will only need to pay the difference in fees between the two programs.

2. You must pay the full EduQual Registration Fee of £250
3. Your program will be officially transferred to the EduQual Diploma.
4. You must maintain active enrollment in the diploma program for at least 1 year. The exam Part 2 (Oral Exam) will be taken in the 12th month from the date of registration. At the time of the exam, an active subscription of the Diploma Program is required for eligibility.

12. Legacy Students

12.1. Old Fee Structure
12.1.1. Legacy students  (those who registered before 1st September 2024) will continue with the old fee structure as long as they maintain regular payments.
12.1.2. To access the old fee structure, you must renew your subscription within 7 days of expiry. If renewal is not made within this period, your subscription will be switched to the new fee structure.

12.2. Late Renewal
12.2.1. If renewal is delayed beyond 7 days, you will be required to pay according to the new fee structure. If there are genuine reasons for a delay, please contact support at [email protected] for consideration.

13. Refund and Course Freeze Policy

13.1. We have a NO-REFUND and NO COURSE FREEZE policy.
13.2. A maximum of one month’s medical leave may be granted with a valid medical certificate.

14. Subscription for Monthly Subscribers

14.1. Monthly subscribers will get course content according to the drip schedule available on the portal.
14.2. Access to labs and course content will follow the schedule available on the portal and website.

15. Plagiarism and Academic Integrity Policy

15.1. Plagiarism Definition:
15.1.1. Plagiarism includes presenting someone else’s work or ideas as your own, whether intentional or accidental, including using AI-generated content without proper attribution.

15.2. Detection Tools:
15.2.1. Plagiarism detection tools such as Quillbot, Turnitin, Bramework, GPTZero, and ZeroGPT will be used to check all submitted assessments.

15.3. Consequences of Plagiarism:
15.3.1. First Instance: A formal warning and a requirement to resubmit the assignment.
15.3.2. Second Instance: A zero for the plagiarized assignment with a requirement to submit an alternative assignment.
15.3.3. Third Instance: Expulsion from the course or program.

15.4. Student Responsibilities:
15.4.1. Ensure all work is original and properly cited.
15.4.2. Refrain from submitting AI-generated content unless permitted.
15.4.3. Appeals: Students may appeal plagiarism decisions within 14 working days.

16. Misconduct, Grievance, and Disciplinary Policy

16.1. Misconduct Definition:
16.1.1. Misconduct includes both academic and behavioral misconduct, such as cheating, plagiarism, harassment, disruptive behavior, or misuse of college resources.

16.2. Investigation and Disciplinary Process:
16.2.1. Serious misconduct will be subject to a formal investigation by the Academic Operations Center. Students will be notified of allegations and given an opportunity to respond.

16.3. Consequences:
16.3.1. Outcomes may include written warnings, suspension, or expulsion depending on the severity of the misconduct.

16.4. Appeals Process:
16.4.1. Students have the right to appeal disciplinary decisions within 14 working days. Appeals will be reviewed by an independent panel.

17. Student Engagement and Attendance Monitoring Policy

17.1. Attendance Monitoring:
17.1.1. Students must log in to Zoom or designated platforms at the scheduled time and remain present throughout sessions. Cameras should be on unless exempted due to technical or personal reasons.
17.1.2. Attendance will be verified through roll call, chat responses, and other interactive methods. All live sessions, including video, audio, and chat, will be recorded for quality assurance and attendance verification.

17.2. Non-Attendance:
17.2.1. Students must notify trainers at least 24 hours in advance of any absence, where possible. Persistent absenteeism will trigger follow-up communications.

17.3. Student Engagement:
17.3.1. Students are expected to actively participate in all live sessions and engage with course materials.

17.4. Consequences for Non-Engagement:
17.4.1. Non-attendance or low engagement will be tracked weekly and followed up with students.

Our Commitment to Honesty in Business

Islam profoundly emphasizes honesty in all aspects of life, including commercial dealings. This emphasis stems from the comprehensive nature of Islam as a way of life that guides and regulates every sphere, not merely a set of beliefs or rituals. Unlike the often compartmentalized view of religion in modern society, Islam integrates its principles into every facet of daily life, including economic activities and political engagements.

At the heart of Islamic teachings is the practical application of its code, governing not just personal conduct but extending to commerce, politics, and social interactions. In Islam, the virtues of honesty, justice, and fraternity form the cornerstone of societal interactions, extending to condemn any form of deceit or exploitation, be it political, economic, social, or individual.

In an Islamic society, these principles are not mere ideals but active, living practices, with a strong intolerance for dishonesty in any form. Our commitment to these values is unwavering, and we strive to uphold this integrity in every aspect of our operations and community interactions.

Subscription and Course Requirements for Money Back Guarantee Eligibility

Mandatory Subscription Purchase: 

The student is required to purchase an annual subscription for specific diploma programs authorized by the Company. These include, but are not limited to:

- Diploma in DevSysOps at RQF Level 5

- Diploma in AIOps at RQF Level 6

- Combinations such as Diploma in DevSysOps + [Specialization] or Diploma in AIOps + [Specialization], where "[Specialization]" may include Offensive Security, Blockchain, SCADA, or any other discipline offered by the Company. The courses MUST be at RQF Level 5 or 6 or any of the combinations we may offer.

Additional Benefit:

Any payment for RQF 6 level diplomas, or combos infused within RQF 6 such, grants the student an additional 6 months of access. For instance, a payment for a 12-month subscription will result in 18 months of access. This applies to all payment schedules: monthly, quarterly, semi-annually, or annually.

Course Completion Timeline and Requirements for Money Back Guarantee

1. Completion Deadline: The course must be completed within 12 months from the enrollment date.

2. Minimum Completion Rate: An 85% course completion rate is required within this timeframe.

3. Guarantee Expiration: Failure to meet the above criteria within 12 months results in ineligibility for the Money Back Guarantee. But other benefits like Al Razzak Job placement Program still stands as they have their own terms and conditions. Please read Al Razzak Program requirements separately.

Mandatory LinkedIn Course Attendance Requirement:

Students must attend at least 10 LinkedIn classes as part of the program within 12 months of enrolment. This is essential for maintaining eligibility under the Money Back Guarantee terms.

Payment of EduQual Fee and Compliance for Money Back Guarantee Eligibility

1. Initial Payment Requirement: Full payment of the EduQual exam fee is required upon annual subscription registration or within 1 month thereafter.

2. Compliance for Guarantee Eligibility: Successful completion of the EduQual exam and adherence to all Agreement terms within 12 months of enrollment is necessary.

3. Consequence of Non-Compliance: Non-fulfillment of these requirements within 12 months results in forfeiture of the Money Back Guarantee.

Additional Educational Requirements

- Communication Course: Purchase and completion of the Communication course are mandatory within the first month post-purchase. Attendance in live classes as requested by the instructor is also required. 

- Completion and Submission of Labs: 150 to 200 business lab exercises (Labs) must be completed and submitted within 12 months of enrollment.

- Git Account Updates: Regular updates of student Git accounts with all completed Labs.

- LinkedIn Article Requirement: Publication of a minimum of 24 articles on LinkedIn detailing the educational journey and promoting Al Nafi within a span of 24 months from the day of registration.

- Al Nafi Affiliate Registration and Promotion: Active promotion of LinkedIn blogs detailing the journey and Labs experience is required. At least 1000 unique visitors within the span of 1 year is required. Please note that Al Nafi pays 8% on all successful purchases to our affiliates.

- Development of a Digital Portfolio: Creation of a digital portfolio with at least 100 lab articles to represent the student’s digital footprint is mandatory. This can be done through maintaining a blog or foot print on Git, LinkedIn and other available platforms that reflects the user journey professionally.

Responsibility of Al Nafi in Securing Student Employment Opportunities

Al Nafi is committed to exerting all reasonable efforts to ensure students secure employment upon successful program completion. The nature of employment, such as contractual, freelancing, on-site, remote, or international placements, is at the discretion of Al Nafi Senior Management.

What will be Refunded:

• EduQual fee of 250 GBP is non-refundable
• Taxes and payment service charges are non-refundable
• Sales agent commission (8% of sale) is non-refundable
• The remaining amount is fully refundable

Management Discretion and Final Decision

Management reserves the right to determine the final eligibility for the Money Back Guarantee. This will be based on overall progress, class participation, forum engagement, lab submissions, live class attendance, external certification proof, and any additional evidence necessary. All the above requirements are valid and fully applicable.

AI Razzaq Program Terms

1. Program Scope

The AI Razzaq Program (“Program”) is an AI-enabled, cloud-based professional development framework offered to eligible Al Nafi students. It provides structured skills training, personalized job-focused labs, employability services, and global mobility guidance. By participating in the Program, you agree to these Terms and all related academic and conduct policies.

2. Eligibility

Access to the Program is available only to students enrolled in:

• EduQual Diplomas (RQF Level 3–6)

• EduQual Diploma + Specialization Programs

• Dual Diploma Programs (Pearson + EduQual)

Note: The Program is not available for Pearson-only diplomas.

3. Enrollment Activation Requirements

A student becomes eligible for AI Razzaq only after meeting all of the following conditions:

• Payment of Diploma Plan: The student must pay for any diploma plan (monthly, quarterly, half-yearly, or annual).

• Payment of Diploma Registration Fee: The EduQual Diploma Registration Fee must be paid within one (1) month of paying the course fee. Failure to pay may result in suspension of course content and delay of Program access.

• Mandatory Communication Course: Purchase and completion of the Communication course within the first month of enrollment is mandatory. Attendance in live classes may be required by faculty.

• Program Activation Sequence: Upon completing the above payments, access to Al Razzaq Part 1 is activated. Access to Al Razzaq Part 2 – Phase 1 is activated once the KYC Form at alnafi.com/kyc is completed. Access to Al Razzaq Part 2 – Phase 2 begins from the 7th month, based on KYC preferences.
  
  

4. Program Structure

• Al Razzaq Part 1 – Applied Labs: Practical labs aligned with the student’s diploma curriculum, designed to reinforce applied learning and technical foundations.

• Al Razzaq Part 2 – Skill Development Track: Built on Al Nafi’s Unified Skill Map of 33+ global technologies.

• Phase 1 (Months 1–6): Training across 23+ foundational technologies, Standardized labs delivered monthly, regardless of payment plan.
  Phase 2 (Month 7 onward): Personalized labs tailored using KYC data, including: Resume, Educational background, Work experience, Location, Nationality, Target job markets, Preferred countries for migration
  These labs support customized career pathways and global employability.

5. Unified Skill Map – Core Technologies

The Program includes structured training across globally relevant domains, including:

Linux, DevOps, Docker, Kubernetes, Cybersecurity, DevSecOps, GRC, Cloud Computing, IaC, Python, Big Data, Data Science, Blockchain, Quantum Basics, Enterprise Architecture, Systems Thinking, RPA, AI/ML, Monitoring & Observability, Communication skills, and more.

6. Additional Program Features & Student Services

• Baari – AI Learning Assistant: Available in all labs for troubleshooting, explanations, and interview question guidance.

• ATS-Optimized Resume Building: Students receive their first resume draft after 9 months of Part 2 lab completion.

• AI-Based Interview Preparation: Role-specific technical interview simulations with automated performance insights.

• ISACA Student Membership: Available to students enrolled under annual, half-yearly, or quarterly plans.

• Access to the Al Nafi Job Portal: Exclusive access to job listings, communities, and industry networks.

• University & Visa Application Assistance: Guidance on documentation, SOP writing, and visa processing (for Al Nafi graduates).

• Post-Employment Support (30/60/90 Days): Follow-up sessions to support smooth transition into the workplace.

7. Additional Conditions

• Access to all Program features requires an active subscription.

• Delays in mandatory payments or KYC submission may delay access to certain phases.

• Al Nafi may adjust Program content, delivery methods, or timelines to maintain compliance with industry and accreditation standards.

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Terms & Conditions For Affiliate System 

1. Eligibility:

To be eligible to participate in our affiliate program, you must be at least 18 years old and have a website, blog, or social media account with a significant following in a related niche.

2. Program Details:

Our affiliate program allows you to earn a commission by promoting our products or services to your audience. You will receive a unique affiliate link or code that you can share with your followers. When someone clicks on your link or uses your code to make a purchase, you will earn a commission.

3. Commission Structure:

Al Nafi offers an 5% flat commission on mature sales and a 2% commission on renewal and Easy Study Program sales.

4. Tracking cookies for affiliate commissions:

To earn affiliate commissions, you need people to click through your link and buy a product from Al Nafi. There will be tracking cookies in place, so Al Nafi will be able to see that the sale originated from your link.

5. 45-day cookie duration in affiliate program:

In our affiliate program, this cookie will last for 45 days. So if a customer clicks your link and then ends up making a purchase several days later, you will still get credited with the sale.

6. Real-time affiliate dashboard:

A dashboard for affiliates where they can see their leads, conversions and commission earned in real time.

7. Leads button for affiliate contact details:

Through the Leads button, Affiliate will be able to see the contact details of user who has visited Al Nafi website through his affiliate link Affiliate can contact the user and pursue them to buy a product.

8. 45-day window for commission claims:

Affiliates will have 45 days to convert leads into sales to claim their commission. After 45 days Al Nafi will distribute those leads to their internal sales team. If the lead is converted into sale after 45 days the commission will equally be distributed among the affiliate and the internal sales team member to whom the lead has been assigned.

9. Redistribution of leads to sales team:

If the lead is converted into sale after 45 days then there will be no commission provided to the Affiliate.

10. No commission for sales after 45 days:

If those leads are not converted within 45 days then it would be transferred to the sales team.

11. Weekly affiliate newsletter and live sessions:

Weekly newsletter for affiliates, should have details of anything new coming up, announcements, any upcoming event, articles, blogs etc. Live sessions for affiliates on a bimonthly basis. Also a space on our drive for the posts and adverts.

12. Exclusion of self-buy course commissions:

Commissions are not granted for self-buy courses by affiliates

13. Payment:

Earned Commission will be paid within 30 days of the date of sale maturity. The minimum payout threshold is PKR 5000 (USD 50 for overseas affiliates). If your commission earnings are below PKR 5000 (USD 50 for overseas affiliates) for a given month, your earnings will be rolled over to the following month.

14. Payment Terms and Taxation Policies for Services:

All payments are exclusive of any withholding tax and any service tax, VAT, Sales Tax and/or any other applicable taxes levied by the government or appropriate authority on the Services from time to time, which shall be charged / deducted in addition if applicable. We reserve the right to deduct/ claw back for any sale return from affiliate's future payouts.

15. Termination:

We reserve the right to terminate your participation in our affiliate program at any time and for any reason, without prior notice. You may also terminate your participation in the program at any time by notifying us in writing.

16. Prohibited Activities:

You may not engage in any activity that may be considered fraudulent, deceptive, or harmful to our brand. This includes, but is not limited to, using unethical marketing tactics, spamming, or engaging in any illegal activities.

17. Intellectual Property:

You may use our logos, trademarks, and other intellectual property only for the purpose of promoting our products or services. You may not modify or alter any of our intellectual property in any way.

18. Indemnification:

You agree to indemnify, defend, and hold us harmless from any claims, damages, or losses arising out of your participation in our affiliate program or your breach of these terms and conditions.

19. Governing Law:

These terms and conditions will be governed by and construed in accordance with the Governing law and jurisdiction is "Islamic Republic of Pakistan"

20. Modification:

We reserve the right to modify these terms and conditions at any time, without prior notice. Any modifications will be effective immediately upon posting on our website.

21. Digital Agreement and Acceptance of Terms and Conditions:

This agreement and T&Cs will be signed digitally at the time of registering by the affiliate. You acknowledge that you have read and understood these terms and conditions and agree to be bound by them.

22. For Al Nafi Employees

No employee is eligible for commission except sales and support team agents or executives. Managers and directors of sales as well as support are not eligible.

23. Affiliate Market

Tax deductions will be applied according to the prevailing rates.

24. Al Nafi EDUQUAL fees

Al Nafi EDUQUAL fees are not eligible for commission. Affiliates will not earn commissions on these fees. 

25. Same-Family and Same-Household Sales Policy

Sales made between family members or individuals residing under the same roof (e.g., brother to sister, parent to child, spouse, etc.) will not qualify for affiliate commission. This rule prevents sales tagging and ensures fair participation across all affiliates.

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Important Notice Regarding Direct Deposit Payments

Students making payments via direct deposit must upload their payment slip on the Direct Deposit page within 10 days of payment.

Failure to upload the slip within this timeframe will result in:

No Course Access: Access to courses and the portal will be denied.

Unidentified Payments: Payments not verified after 10 days will be treated as donations.

"Please ensure timely submission to avoid delays. For assistance, contact our support team."

1. Fraud Prevention and Monitoring

• Identity Verification: All interns must complete an initial verification process known as KYC (Know your customer) within 6 weeks through the DataOps Operations Center, confirming their student status with Al Nafi and relevant diploma track progress for those who are our students and those who are only here for the Global Internship Program.
• Submission of Work: Each task or assignment must be submitted by the registered intern only. The system logs submission metadata to track file origin and submission time.
• Penalties for Misrepresentation: If fraudulent work or misrepresentation of identity is detected, interns will be subject to immediate dismissal from the program and disqualification from any certifications or future opportunities. Al Nafi may take further action, including notifying external accreditation bodies if applicable.

2. Abuse of Program Resources

• Access to Learning Materials: Interns are provided with access to certain labs, live sessions, and resources. Unauthorized sharing, copying, or distribution of these materials is strictly prohibited.
• Use of Tools and Labs: Interns must follow lab protocols strictly and ensure that all activities conducted on the system are in compliance with Al Nafi’s ethical guidelines. Abuse of these tools, including attempts to misuse or exploit lab environments for non-educational purposes, will result in removal from the program.
• Reporting Violations: Interns are encouraged to report any violations or abuse of program resources to the Program Advisory Team via our website ticket system through its live messenger or email [email protected] 

3. Task Submission Protocols

• Assignment Instructions: Interns must follow all task instructions provided during the internship. Failure to adhere to these instructions, such as incorrect formatting or failure to complete necessary prerequisites, will result in rejection of the task.
• Timely Submissions: Tasks must be submitted within the specified deadlines unless an extension is granted by the program supervisor. Late submissions will incur penalties or disqualification from that project.
• Proper Documentation: Each task must include proper documentation and evidence of following the learning process. This includes video, screenshots, logs, or other proof of work as requested by the supervisor.
• Use of Remote Tools: Tasks should be submitted through the assigned remote submission tools (e.g., LMS, email, or other approved platforms). Interns must ensure that tasks are uploaded successfully and confirm receipt.

4. Communication and Remote Work Expectations

• Professional Communication: Interns must maintain professional communication at all times, whether interacting with peers, trainers, or staff members. Disrespectful behavior or inappropriate conduct will not be tolerated.
• Availability: Interns must be available during the designated working hours or as required by the internship schedule. Failure to attend mandatory meetings or classes may affect performance evaluations. We will hold a once-a-week session to discuss what we discussed and the objectives for this given week held by the CEO (Muhammad Faisal) where applicable.
• Task Clarifications: Should any clarification on assignments or task requirements be needed, interns must reach out promptly via designated communication channels (email, internal messaging platforms) to avoid delays.

5. Completion and Evaluation

• Final Task Review: Upon completion of each task or project, interns will receive feedback from their mentors. This feedback must be acknowledged and acted upon if revisions are requested.
• Performance Monitoring: Al Nafi uses various metrics to track performance, including task completion rates, adherence to deadlines, quality of submissions, and participation in live sessions.
• Certification Eligibility: Completion of the internship will qualify the intern for an Internship Experience Letter, which will only be awarded upon successful submission of all tasks and assessments as per the defined protocols.

6. Confidentiality and Data Protection

• Confidentiality: Interns are bound by confidentiality agreements not to disclose or misuse any proprietary or confidential information they encounter during their internship.
• Data Security: Interns must follow Al Nafi’s data security policies, ensuring that sensitive information is protected and not shared outside the approved platforms or with unauthorized personnel.

7. Appeals and Disputes

• Appeals Process: If an intern feels that a decision related to their performance or task submission was unjust, they can submit an appeal within seven days of the decision to the Al Razzaq Team via email [email protected] 
• Dispute Resolution: Disputes between interns and mentors or staff members will be mediated by the Program Advisory Team, ensuring fair and transparent processes are followed.

8. Terms and Conditions

Terms and Conditions: These Terms and Conditions apply to all participants of the Global Internship Program, including both Al Nafi diploma students and external applicants. For more detailed information, please visit the Terms and Conditions section of our website at alnafi.com 

Cool Down Time (CDT): Participants are subject to a Cool Down Time (CDT) of 180 days after completing their first attempt at the Global Internship Program, regardless of whether they were successful or unsuccessful. This means that participants will not be eligible to re-enroll in the program until the 180-day period has passed.

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1. Purpose

This policy defines how language support is provided and maintained across all course components, ensuring that learners understand what language options are available and how to access them. It aims to promote inclusivity and clarity by setting consistent standards for multilingual content throughout the learning environment.

2. Scope

This policy applies to all learners, instructors, teaching assistants, content creators, and platform administrators involved in the course. It covers all official learning materials, assessments, communication channels, and platform features where language options or translations are provided.

3. Official Course Language

The primary language of instruction and communication for all EduQual Diploma Courses is English. In the event of any discrepancy between translated versions and the original English content, the English version shall be regarded as the authoritative source for all academic purposes, including grading, deadlines, and matters of academic integrity.

4. Language Options & What They Cover

A. Standard English Track (Default)

• Video Lectures: Delivered in English audio.

• Slides/Presentations: Provided in English.

• Notes/Handouts: Available in English.

• MCQs/Quizzes/Exams: Conducted in English.

• Labs/Assignments: Written and submitted in English.

• Support & Announcements: Communicated in English (see §8 for limited support in other languages).
  
  

B. Urdu Video-Explanation Option (Opt-In)

• Video Lectures: Urdu audio explanation of the same course content.

• Slides/Presentations: Provided in English (no changes).

• Notes/Handouts: Available in English.

• MCQs/Quizzes/Exams: Conducted in English.

• Labs/Assignments: Written and submitted in English.

• Scope Note: The Urdu option applies only to video and audio. All written materials, assessments, and communications remain in English.

C. Multilingual Transcript Option (opt-in)

• Transcripts/Captions: AI-generated transcripts available in multiple languages (including Urdu) for video content only.

• Status: Offered as a learning aid to support comprehension; minor inaccuracies may occur.

• Authority: The English version remains the official and authoritative source for grading, deadlines, and policy interpretation.

5. Enabling / Switching Language Options

Learners can enable multilingual transcripts through their course settings or directly from each video page.

Any changes take effect immediately for future playback, while previously downloaded files remain unchanged.

Access to these features may require the latest version of the course app or web platform.

6. Assessments, Labs, & Submissions

Assessment Language: All MCQs, quizzes, exams, and lab instructions are provided in English.

Submission Language: Unless explicitly approved by the instructor for a specific activity, all submissions must be completed in English.

Clarification: If a translated or multilingual transcript appears to differ from the English prompt, the English version takes precedence. Learners should contact support for clarification if needed.

7. Content Quality & Continuity

Urdu audio explanations are developed to match the same learning objectives, sequence, and key concepts as the English video content.

Multilingual transcripts are periodically reviewed and updated to improve accuracy; revisions may be implemented without prior notice.

If a critical error is found in any non-English resource, a correction notice will be issued, and grading or evaluation will remain based on the English version.

8. Learner Support

Primary Support Language: All official learner support and communication are provided in English.

Courtesy Assistance: Basic guidance may be offered in Urdu when possible; however, availability is not guaranteed.

Turnaround: Support requests are prioritized equally for all learners. For accuracy and clarity, complex academic or technical inquiries may require communication in English.

9. Accessibility

Captions are provided for English videos and, where selected, multilingual transcript options.

Learners requiring additional accommodations should contact the accessibility support team. All accommodations will be arranged in accordance with this policy and institutional accessibility standards to ensure an inclusive learning experience for all participants.

10. Academic Integrity & Misinterpretation

Learners remain responsible for meeting all course requirements, regardless of any misunderstanding caused by non-English transcripts or Urdu audio explanations. In case of uncertainty, learners must refer to the English materials and seek clarification from the instructor or support team before submitting any assessments.

11.  Data & Privacy

When learners select or change language options, certain preferences and transcript usage data may be stored to enhance personalization and improve the learning experience. All data handling and analytics follow the institution’s Privacy Policy and applicable data protection standards.

12.  Roles & Responsibilities

1. Course Lead: Owns this policy and approves changes.

2. Content Team: Produces/updates English materials; coordinates Urdu audio production and transcript generation.

3. QA Team: Audits alignment between English videos, Urdu audio, and multilingual transcripts.
   

4. Support Team: Communicates policy and handles language-related tickets.

13.  Exceptions

Any exceptions to this policy—such as a lab or assignment permitted in Urdu, will be clearly stated in the respective assignment brief and on the course page for that specific activity only. No other exceptions apply unless formally announced by the course team.

14. Versioning & Changes

All policy updates and revisions will be communicated through the course homepage or official learning platform. Learners are encouraged to review these updates regularly, as continued participation in the course indicates acknowledgment and acceptance of the revised terms.

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Policy Statement: Language-Based Discounted Price for Urdu and Hindi Language Diplomas

At Al Nafi, we are committed to making education accessible and affordable for learners from diverse backgrounds. To support this commitment, we are pleased to offer a special discounted Fees for students who choose to enroll in courses delivered in Urdu or Hindi.

Details of the Policy:

1. Eligibility: The discount applies to all courses available in Urdu or Hindi.
2. Discount Amount: A reduced fee structure will be applied compared to the English version of the course.
3. Purpose: This initiative aims to promote learning in native languages and make our courses more accessible to non-English-speaking learners.

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Policy:

Policy Document: 35% Scholarship for New Students Enrolling in the EduQual Diploma Program.

1. Overview

This policy outlines the details and procedures for implementing a 35% scholarship for new students enrolling in any plan of the EduQual Diploma program. The scholarship aims to make education more accessible and affordable for a wider range of students. It will apply to all new students who enroll in the program within the specified scholarship registration validity period.

2. Scholarship Details

• Scholarship Amount: 35% of the total course fees.

• Eligibility: This scholarship is available to new students who are enrolling in any EduQual Diploma program.

• Scholarship Registration Period: This policy is applicable till 31 Jan 2026.

• Discount Application: The 35% scholarship will be applied at the checkout stage, and only eligible students will benefit from this discount.

3. Eligibility Criteria

• To be eligible for the 35% scholarship, students must meet the following requirements:

• Enrollment: The student must be a new enrollee to the EduQual Diploma program.

• Registration Window: The student must enroll within the specified registration period, from 10 Jan 2026, to 31 January, 2026.

• Eligibility Verification: Students will need to complete a scholarship eligibility form to confirm their eligibility for the discount.

4. How to Register for this Scholarship

• To avail of the 35% scholarship, follow these simple steps:

• Visit the Website: Go to www.alnafi.com.

• Sign Up or Login: Create an account or log into your existing account.

• Navigate to Course Pages: Once logged in, go to the EduQual Diploma course pages.

• Select Your Diploma: Choose the EduQual Diploma program.

• Choose Your Plan: Select the plan that best fits your needs and budget.

• Fill the Scholarship Form: Complete the scholarship eligibility form to confirm your qualification for the 35% discount.

• Proceed to Checkout: After confirming eligibility, proceed to checkout, where the 35% scholarship will be applied to your total fees.

Please Note: There are limited seats available in the Al Nafi Global Scholarship Program, so early registration is encouraged to ensure you do not miss out on this opportunity.

5. Terms and Conditions

• This scholarship is non-transferable and cannot be combined with any other discounts or offers.

• The scholarship is only available for new students enrolling within the specified registration period till 31 Jan 2026.

• Students must complete the scholarship eligibility form to be considered for the discount.

• The 35% scholarship is applied only at the time of checkout and will not be retroactively applied to past enrollments.

• No other discount coupon, referral program will be applicable during this scholarship. 

• Loyalty card members can avail the exclusive benefits along with this scholarship.

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Subscription Renewal Policy for Current Students

This is applicable for those students with a Monthly. Quarterly and Half Yearly enrollment before 31 Aug 2024.

1. Installment Payments and Previous Fee Structure:

If you are currently paying your fees in installments, you are eligible to continue paying under the previous fee structure (applicable before 31st August 2024).

To retain this benefit, you must renew your subscription either before it expires or within a 7-day grace period following the expiration date.

2. On-Time Renewal and Grace Period:

If you renew your subscription on or before its expiration date or within the 7-day grace period, you will continue to be charged according to the previous fee structure.

3. Late Renewal:

If your subscription is not renewed within the 7-day grace period after expiration, you will be considered a new enroll.

As a new enroll, you will be subject to the new fee structure effective from 1st September 2024.

Please ensure timely renewal to avoid any changes in your fee structure.

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1. Introduction

These Terms and Conditions (“Terms”) govern your access and use of all Al Nafi digital platforms, including but not limited to the Learning Management System (LMS), Al Nafi Cloud Labs, Al Razzaq Program, AI-powered services, and all accredited diploma programs offered under Pearson, EduQual, or other international frameworks.

By enrolling in any Al Nafi program or accessing any of its digital products, you agree to comply with these Terms, our Fair Usage Policy, and all applicable data protection and intellectual property laws.

2. Purpose and Scope

These Terms are intended to:

• Ensure fair and secure access for all users (students, instructors, partners).
  
  

• Maintain compliance with international licensing, accreditation, and privacy standards.
  
  

• Define acceptable and prohibited behaviors while using Al Nafi’s resources.
  
  

These Terms apply to all users of Al Nafi platforms, including those accessing content through institutional or subscription-based accounts.

3. Acceptable Use

You may use Al Nafi products and services solely for personal educational purposes as an enrolled user.

You may:

• Access and complete courses, labs, and diploma modules through your assigned account.

• Use Al Nafi Cloud environments for hands-on learning within your plan’s limits.

• Stream video lectures, download approved materials, and submit assignments for academic evaluation.

• Access AI labs and simulation environments within your subscription’s resource quota.

You may not:

• Share your account credentials with anyone, including your household or institution.

• Use Al Nafi resources for commercial, non-academic, or unauthorized research purposes.

• Distribute, mirror, copy, or modify any Al Nafi proprietary or licensed content (videos, labs, PDFs, simulations, or code).

• Attempt to bypass, alter, or interfere with Al Nafi’s authentication systems or resource controls.

4. Daily Usage Limits

To promote fairness and prevent resource misuse:

• Each student may stream or watch up to 2 to 4 hours of video content per day, depending on their subscription tier.

• Students may attempt or run cloud-based labs for a minimum of 30 minutes and a maximum of 3 hours per day, as determined by their allocated tokens.

• Tokens represent compute access for AI, cloud, or cybersecurity labs and must be used responsibly within the prescribed limits.

• Repeated or intentional attempts to exceed these daily limits, manipulate time-tracking, or consume unauthorized tokens will be treated as serious violations and may result in disciplinary or legal action, including suspension or permanent termination of access.

Exceeding limits, manipulating time-tracking systems, or abusing tokens constitutes a policy violation and may result in suspension or termination.

5. Data Usage and Access Controls

• Cloud and AI resources are allocated according to plan tiers (Basic, Standard, Pro).
  
  

• Continuous or excessive consumption beyond reasonable educational use may lead to temporary throttling or access suspension.
  
  

• Network and streaming bandwidth are managed to ensure equal access for all users.
  
  

6. AI and Cloud Resource Governance

You agree to use Al Nafi Cloud resources only for approved educational workloads such as labs, AI/ML simulations, and cybersecurity exercises.

Prohibited activities include:

• Cryptocurrency mining

• External web hosting or proxying

• Illegal data scraping

• AI model training unrelated to Al Nafi curricula

Non-compliant workloads will be automatically paused or terminated.

7. Account Security and Sharing

• Each user is responsible for maintaining account confidentiality.
  
  

• Sharing credentials, using VPNs to spoof geolocation, or accessing shared desktops to bypass institutional limits violates these Terms.
  
  

• Al Nafi may require identity verification or MFA (multi-factor authentication) in case of suspicious activity.
  
  

8. Intellectual Property

All Al Nafi content, including video lectures, AI systems, labs, simulations, graphics, code, documentation, and assessments, is protected by copyright and academic licensing laws.

Users receive a limited, non-transferable educational license valid only for the duration of enrollment or subscription. Unauthorized distribution, resale, or public sharing is strictly prohibited.

9. System Maintenance and Updates

Al Nafi routinely performs upgrades and system testing to improve platform performance.
 During such updates:

• Temporary service disruptions may occur.

• Content availability or lab configurations may change.

• Major updates will be communicated via dashboards or email notifications.
  
  

10. Data Protection and Privacy

• Data is processed in accordance with applicable privacy laws and Al Nafi’s Privacy Policy.
  
  

11. Enforcement and Consequences

Violations of these Terms may result in:

• Account warnings or temporary throttling

• Suspension or termination of access

• Academic penalties or diploma revocation (for dishonesty or plagiarism)

• Legal proceedings in cases of intellectual property theft or misuse
  
  

Severe or repeated violations will result in permanent blacklisting across all Al Nafi platforms and partner institutions.

12. Appeals and Support

Users may appeal enforcement actions by writing to  [email protected] within 10 business days of receiving notice.
 All appeals are reviewed by the Al Nafi Compliance & Academic Integrity Committee.

13. Policy Updates

Al Nafi reserves the right to modify these Terms and related policies periodically. Continued use of the platform after updates constitutes acceptance of the revised Terms.

14. Acknowledgment

By accessing any Al Nafi platform, you confirm that you have read, understood, and agreed to these Terms and Conditions and the Fair Usage Policy. Failure to comply may result in disciplinary or legal action.

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